Refund policy

Return Policy

At Fina Fix, we want you to be completely satisfied with the machining quality and precision of your repair gear. If an item does not suit your bench setup or tool requirements, we offer a comprehensive return window. Due to bit tip preservation and micro-machining surface standards, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

• The precision screwdriver kit, spudger tool, ESD tweezer, or magnetic pad must be completely unused, unmarred, unscratched, and in its original, brand-new condition.
• Surfaces, micro-driver bits, and tweezer tips must be 100% clean and free of flux residue, stripped driver teeth, thermal paste smudges, solder splatter, or bent tips.
• All original packaging, molded plastic hard shell cases, silicone bit holders, magnetic driver handles, and instructional layout charts must remain fully intact within the box.
• Items showing signs of bench wear, stripped bit flutes from excessive torque, scratched handles, or missing individual driver bits will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the high bit count and mechanical parts involved, we recommend using a trackable shipping service and purchasing parcel insurance, as Fina Fix cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

1. Contact our customer support team at support@finafix.store within 30 days of delivery. Please include your order number, tool set model, and reason for return.
2. Our support team will review your request and provide you with an authorized return warehouse address and specialized repackaging instructions.
3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

• If you need to cancel or modify your order (such as changing a toolkit piece count, model, or delivery address), contact us immediately at support@finafix.store.
• We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
• Once this window has passed, your order is automatically transmitted to our fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to wait for delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated facility, our technical hardware quality team will inspect every bit and tool to verify compliance with our return conditions (unused bits, sharp teeth, absence of thermal paste/flux, complete piece count, undamaged case). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

• Check your bank account or credit card statement again.
• Contact your bank or financial institution, as processing times vary before funds officially post.
• If you have completed these steps and still have not received your refund, please contact us at support@finafix.store for further assistance.